Question 1

What is 3rd Party API ?

Accepted Answer

API suppliers who do not have direct contract or deal with end service provider is known as 3rd party API. Generally most of the API supplier have their vendor to provide services rather than direct contract with end service provider.

Question 2

Can we get sample request and response for each API method?

Accepted Answer

Yes, you can get the sample request and response for each API method. Reference URL:  https://www.srdvtechnologies.com/document/flight/v8/search- json-oneway

Question 3

Can the end-user IP address be hardcoded?

Accepted Answer

End-user IP address can be Server IP or Local static IP.

Question 4

Is there any encryption required?

Accepted Answer

No, there is no encryption required

Question 5

Is there any need of SSL?

Accepted Answer

No, SSL is not needed.

Question 6

Can we get possible error code list?

Accepted Answer

Yes, you can get the few error list because some errors are come from the airlines as well.

Question 7

How to get help if I am getting error in API response?

Accepted Answer

If you are getting any error in the API response then you must share all API logs(From search to error step) at support@srdvtechnologies.com. Our API team will check and revert you with the resolution. Or you can contact your assigned manager over the call.

Question 8

If a booking for any service (Flight, Hotel, or Bus) is made through my portal, how will the booking information be sent to the customer or agent via email?

Accepted Answer

To ensure that booking information or any other notifications are sent via email to the customer or agent, your portal must have Email SMTP integration configured. Without SMTP, the system cannot send automated emails. Online Travel Portal Development The process to enable email notifications is as follows: ⇒ Collect SMTP Details 1. To integrate email functionality, you need the following SMTP details from your email provider: SMTP Host – The server address used to send emails. SMTP Port – The port number for sending emails (commonly 587 for TLS or 465 for SSL). SMTP User ID – The username or email address used to authenticate the SMTP server. SMTP Password – The password associated with the SMTP user. Email From – The email address from which notifications will be sent. Email Name – The name displayed as the sender of the email. Protocol – The protocol used for sending emails (typically SMTP, TLS, or SSL). 2. Integrate SMTP into the Portal Once the SMTP details are provided, they will be configured within the portal. This integration ensures that all booking confirmations, registrations, and other notifications are sent automatically to the relevant customer or agent email address. 3. Email Functionality After successful integration, the portal will automatically send booking information emails for Flight, Hotel, Bus, or any other service booked through the system. Summary:SMTP integration is required to send automated emails. Once the email credentials and configuration are set up, the system will deliver booking information to customers or agents reliably.

Question 9

What is the process of getting Live APIs?

Accepted Answer

To receive the Live API access, you must first complete the Test API integration. Once the Test API integration is successfully completed, please inform our team. After receiving your confirmation, our support team will share the available meeting slots to schedule a screen-sharing session. During this session, we will review and verify the complete booking flow in the Test environment. Once the verification is successfully completed, our API team will share the Live API credentials and details via email.

Question 10

What is the expiration time for a TraceID in a flight booking API?

Accepted Answer

Please note that your booking session will expire in 15 minutes, and the TraceID will no longer be valid after that time. To ensure you don’t lose your booking, please complete the process within the next 15 minutes.

Question 11

Why am I getting an error "you are not authorized to access." while hitting the test API?

Accepted Answer

You have not whitelisted your system/server IP address through which we are getting API hits due to which you are getting this error message. Please follow the below steps to whitelist the IP address: Login to API DSA Click on Test API Click on Whitelisted IP Click +Add IP whitelist Enter your IP and details Click on Submit button. Furthermore, you can check the URL hit logs Click on Test API and Click on URL Hit Logs, if hits are coming from the different IP then please whitelist IP address which is showing in the hit logs.

Question 12

Is the API IP-based or can it be called directly without restrictions?

Accepted Answer

The API is IP-based and can only be accessed from whitelisted IPs. You can whitelist up to 3 IPs maximum. For Web Applications: Whitelist your server IP and make API calls from there. For Mobile Apps: Whitelist the server IP where your web service is hosted. The API will only work from the whitelisted server IP. For Local Development: You can whitelist your local internet provider’s IP to make API calls during development.

Question 13

What are the endpoint URLs for the Flight, Hotel, Bus, and Car live APIs?

Accepted Answer

Please find the Endpoint URLs for the live APIs below: Flight API https://flight.srdvapi.com/v8/rest/ Hotel API https://hotel.srdvapi.com/v8/rest/ Bus API Version 8: https://bus.srdvapi.com/v8/rest/ Version 9 (Upgraded): https://bus.srdvapi.com/v9/rest/ Car API https://car.srdvapi.com/v4/rest/ Note: If your system is integrated with Bus API Version 8, please use: https://bus.srdvapi.com/v8/rest/ If your system is integrated with Bus API Version 9, please use: https://bus.srdvapi.com/v9/rest/

Question 14

What is test API certification?

Accepted Answer

Test API Certification means the process of verifying that your API integration is working correctly before you are allowed to use the live API. In simple terms: When you integrate a Travel API (Flight, Hotel, Bus, Car, etc.), the company first gives you a test environment. You must perform certain test cases in that environment, such as: API search is working correctly Pricing, availability, and data are coming properly Booking requests are sent in the correct format Booking confirmation responses are handled correctly Cancellation (if required) are working properly Once you complete all these test cases successfully, the company checks your integration and certifies that everything is correct. This verification process is called Test API Certification. Purpose of Test API Certification: To prevent errors in the live system To ensure your application is stable and ready for real transactions After completing the certification, you receive the live API credentials to make real bookings.

Question 15

What is the difference between Offered Fare or Published Fare?

Accepted Answer

The fare offered(Offered Fare) to you is the Net Fare, which will be deducted from your API wallet at the time of booking. The Published Fare is the price displayed to your end customer. You are free to charge the Published Fare or add an additional markup, as per your business model and pricing strategy.

Question 16

Why am I getting the error “Duplicate Booking! Booking is already done for the same criteria, please contact the Administrator” in the Booking API response?

Accepted Answer

This error occurs when the system detects that a booking request has already been successfully processed for the same booking criteria(origin, Destination, date, passenger details etc..). It usually happens in the following scenarios: A booking was already completed earlier with the same Search parameters / passenger details, and the same request is being sent again. The first booking attempt was successful, but due to a null, delayed, or timeout response, the system still created the booking at the backend. If the response was null or unclear, do not retry immediately—instead, contact the Administrator or support team to confirm whether the booking was created.

Question 17

Why am I getting an error "you are not authorized to access." while hitting the Live API?

Accepted Answer

You have not whitelisted your server/system IP address due to which you are getting this error message. Please follow the below steps to whitelist the IP address: 1. Login to API DSA 2. Click on Security 3. Click on Whitelisted IP 4. Click +Add IP whitelist 5. Enter your IP and details 6. Click on Submit button. Furthermore, you can check the URL hit logs Click on Security and Click on URL Hit Log, if hits are coming from the different IP then please whitelist IP address which is showing in the hit logs.

Question 18

For how long does a Trace ID remain valid?

Accepted Answer

A Trace ID is valid for 15–20 minutes from the time it is generated through the Search API. It is used to maintain the search session and must be passed in the subsequent API requests, such as Fare Quote, FareRule, SSR, Seatmap, Book etc... API. If the booking process is not completed within the validity period, or if the Trace ID expires, you must perform a new search to generate a fresh Trace ID before proceeding further. And same for the other APIs like hotel and bus. If a request is made using an expired Trace ID, the API returns the following error message: Error Message: Your session TraceID is expired This error indicates that the current search session is no longer valid. To continue the booking process, execute the Search API again to generate a new Trace ID, and then use the newly generated Trace ID in all subsequent API requests (Fare Quote, Farerule, SSR, Seatmap, Book, etc.). Reusing an expired Trace ID is not supported.

Question 19

How to New API wallet top up?

Accepted Answer

How to Top Up API Wallet via Bank Transfer: Login to the API Back office Portal. Navigate to Deposit-> Deposit request Check the bank account details and transfer the desired amount (Minimum INR 1,000). After making the payment: Below bank detail section Enter Amount, Transfer date, Transaction reference, This deposit is for, Remark, Bank Slip, Submit request Note: The entire process typically takes up to 45 minutes after the payment is uploaded.

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