Admin can view and check the status of all the Flight Booking, Hotel Booking, Tour Packages query, Bus and Car Booking made through their Travel Website or Application.
Admin can control all the users like Agent and Customer of their B2B and B2C Online Travel Portal and can make them active or inactive according to their need. Admin can do all the necessary updates.
Bulk Email Management
For any update Admin can send bulk emails to all their B2B Agents and B2C customers at a time, which makes it more reliable and easy to update their clients.
In this payment collection reminders are set about the collection of the pending payments and be notified at that particular time. This Feature also useful for issuing tickets before release date those are on HOLD.
Admin can also generate separate vouchers for the Travel Booking offers and circulates between the selected or to all the Agents and Customers as per their choice. Admin can easily set or modify coupon amount, coupon use limit, date of expiry etc.
Admin can manage the whole view of their Online Travel Portal's (Website and Application) home page theme, content pages of footer, contact-us, about-us, banner change, news flash and slider images etc. Admin can also add meta title, meta keywords to enhance google ranking.
Payment Gateway Management
Admin can manage all of their Payment Gateways which are used to accept online payments and can make them active or inactive and can also set the convenience fees for the particular Gateway towards the payments made on his website.
Admin or the assigned marketing staff can add and manage the Travel blogs for their online travel website which are displayed on their portal, which attracts customers interest for getting information related to Travel Industry.
Tour Package Management
Admin can add tour packages with complete details package Itineraries, tour overview, related images, cancellation policy, payment plan, sightseeing / transfer / accommodation details etc. which are listed on their Travel Website.
Admin manages the content or information pages on their website like contact us, about us, addresses, general information, COVID – 19 Guideline and footer related management on their website. This also helps Marketing or SEO Team to add content pages on Online Travel Portal.
All the queries related to booking, support, fresh enquiry etc. can be managed easily by Query Management System. Admin can assign query to related department or staff and can easily track every query status. This helps to increase B2C customer satisfaction by quick resolution of their problem.
Reviews and Ratings are the most important part of any online business. In this feature when a customer adds a review or rate your online travel website then it can be managed by the Admin to maintain their reliability in Travel Business. Admin can run offers, refer and earn, play and win, cashback etc. to increase customer base.
If a user has interest to get the regular updates on offers etc. then he/she can subscribe by filling required details. Travel CRM helps you by sending bulk E-mails or SMSs to all your subscribers you can increase your sales. You can also send promotional offers to your subscribers from here.
Sales / Performance Management
Travel CRM also help to manage all your bookings service wise, agent wise, month wise etc. It also draws a graph for monthly sale done from B2B and B2C Module. You can also check the output on Tour Package Queries which are helpful for you to track staff performance and Incentive calculation.
In Finance Management Admin can see live status of their every expense which they have done on their travel portal and this helps you to analyse that your travel business is on what way so you can manage the expenses according and give your travel agency a boost. It also shows graph between expense and revenues by this you can get exact figures of your business track. Accordingly you can change or push your existing business strategy.