SRDV Knowledge Centre

Why am I getting an error "you are not authorized to access." while hitting the Live API?

Clear, practical guidance from SRDV Technologies specialists to help you make informed travel technology decisions.

Searchable knowledge base Implementation-focused answers Guidance from travel technology experts
Expert answer

A clear answer from our specialists

Review the answer below, then contact our team if you need guidance for your own platform or integration.

SRDV expert guidanceWhy am I getting an error "you are not authorized to access." while hitting the Live API?

You have not whitelisted your server/system IP address due to which you are getting this error message.

Please follow the below steps to whitelist the IP address:

1. Login to API DSA
2. Click on Security
3. Click on Whitelisted IP
4. Click +Add IP whitelist
5. Enter your IP and details
6. Click on Submit button.

Furthermore, you can check the URL hit logs Click on Security and Click on URL Hit Log, if hits are coming from the different IP then please whitelist IP address which is showing in the hit logs.
Need a solution-specific answer?

Plan your travel technology project with SRDV

Share your business model, supplier requirements and launch goals with our specialists.

Request a Demo Contact Us
Cloud ecosystem

Our Cloud Partners

Secure, scalable cloud infrastructure for travel technology.