Support, hosting and security arrangements are defined for each project. Ask for the exact service levels, responsibilities and costs in the proposal.
What this means for your business
- Clarify where the application will be hosted and who manages the server and domain.
- Confirm the agreed approach to access control, HTTPS, backups and updates.
- Define how issues are reported, prioritized and resolved after launch.
- Record any maintenance period, response commitments and third-party dependencies in writing.
Next step: Do not assume a particular hosting platform, security certification or 24/7 service unless it is stated in your agreement.