SRDV Knowledge Centre

Why am I getting an error

Clear, practical guidance from SRDV Technologies specialists to help you make informed travel technology decisions.

Searchable knowledge base Implementation-focused answers Guidance from travel technology experts
Expert answer

A clear answer from our specialists

Review the answer below, then contact our team if you need guidance for your own platform or integration.

SRDV expert guidanceWhy am I getting an error

If you get "IsPANMandatory:true" in the previous API(BlockRoom) response then you must pass guest PAN details for all passengers.

This error usually appears when the hotel supplier requires a PAN number before confirming the reservation.

Common Reasons

  1. Supplier Requirement

    • Some hotel APIs or Hotelier mandate PAN details for certain hotels or room type.

  2. High-Value Bookings

    • For bookings above a certain amount, PAN is required as per compliance norms.

  3. Missing PAN Field in Passenger Details

    • The booking request may not be sending the PAN value properly in the API payload.


How to Fix It

 ⇒ Pass a valid PAN number in the traveller/guest details section.

 ⇒ Ensure PAN is mapped correctly in your booking form and API request.

Need a solution-specific answer?

Plan your travel technology project with SRDV

Share your business model, supplier requirements and launch goals with our specialists.

Request a Demo Contact Us
Cloud ecosystem

Our Cloud Partners

Secure, scalable cloud infrastructure for travel technology.