FAQ

This error occurs when the passenger information sent in the TicketLCC API request is invalid, incomplete, or does not match the airline’s booking requirements.

Common Reasons for This Issue

• Incorrect Passenger Name Format
  Passenger first name and last name must follow airline rules (no special characters, proper length, no extra spaces).

• Missing Mandatory Passenger Fields
  Required fields such as Date of Birth, Gender, Title, Passport details (for international), etc., must be provided correctly.

• Invalid Passenger Type Mapping
  Ensure passenger type is correct:

  • Adult (ADT)

  • Child (CHD)

  • Infant (INF)

• Title and Gender Mismatch
  Example: Title "MR" with Gender "Female" may cause rejection.

• Age Not Matching Passenger Category
  Child and Infant age must fall within valid airline-defined limits.

• Special Characters or Extra Spaces in Details
  Avoid using symbols like @, #, $, * or leading/trailing spaces.

Recommendation

Kindly re-check the passenger details being passed in the TicketLCC request payload as per the API documentation and airline rules. After correcting the details, try booking again.

If you face the same again please write an email at support@srdvtechnologies.com with the complete API logs from search to TicketLCC to check.