SRDV Knowledge Centre

Why I am getting an error "Account not activated, Please contact your Air Representative or Support Team" in the API response?

Clear, practical guidance from SRDV Technologies specialists to help you make informed travel technology decisions.

Searchable knowledge base Implementation-focused answers Guidance from travel technology experts
Expert answer

A clear answer from our specialists

Review the answer below, then contact our team if you need guidance for your own platform or integration.

SRDV expert guidanceWhy I am getting an error "Account not activated, Please contact your Air Representative or Support Team" in the API response?

Your Test or Live API account can be inactive due to multiple API hitting attempts with the incorrect API credentials; please share this issue over the email support@srdvtechnologies.com. Our support team will check and resolve the issue.

Note: Always use the correct API credentials(Client ID, UserName, Password and Token) in order to avoid this issue.

Need a solution-specific answer?

Plan your travel technology project with SRDV

Share your business model, supplier requirements and launch goals with our specialists.

Request a Demo Contact Us
Cloud ecosystem

Our Cloud Partners

Secure, scalable cloud infrastructure for travel technology.