Your Test or Live API account can be inactive due to multiple API hitting attempts with the incorrect API credentials; please share this issue over the email support@srdvtechnologies.com. Our support team will check and resolve the issue.
Note: Always use the correct API credentials(Client ID, UserName, Password and Token) in order to avoid this issue.
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Why I am getting an error "Account not activated, Please contact your Air Representative or Support Team" in the API response?
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