Travel CRM is a featured packed Software Solution for online travel Agencies which provides complete Travel Agency Management tools like B2B/B2C/B2B2B, Agent, Customer, Finance, Staff, Sales, Reports, Marketing management, Lead Management, Quotation Builder, Tour management etc. under one roof. Travel CRM or Online Travel Agency Software not only manages current running tasks but also provides a real-time update for upcoming or pending tasks.
Now in this COVID-19 situation you can manage your travel business without coming to office and you can avoid physical meetings with travel agents and staffs by assigning work to your staff and checking reports from your Travel CRM.
Major Features which make Travel CRM – A one man army for your business
- Site Management: In site management, Admin can manage the complete Online Travel Portal with easy to use API integrations, which filter all of your queries from your Travel website – forms, pop-ups, live-chats, landing pages and understand which holiday package on your website is most popular among the lot. You can also find out which of the medium, Google or Facebook campaign is getting you the most queries.
- Blog Management: In Blog management, Admin can add and manage the Travel blogs for their online travel website which are displayed on their portal, which attracts customers interest.
- Tour Package Management: In package management system admin can add or modify the Travel Packages, Itineraries etc. which are listed on their Travel Website.
- Page Management: In Page Management System, Admin Can manage the pages on their website like, contact us, about us, addresses, and footer related management on their website. This also helps marketing or SEO Team to add content pages on Online Travel Portal.
- Query / Lead Management: In Query Management System, All the queries related to booking, support, enquiry etc. can be managed easily. Admin can assign query to related department or staff and can easily track every query status. This helps to increase B2C customer satisfaction by quick resolution of their problem.
- Feedback / Testimonial: Reviews and Ratings are the most important part of any online business. In Travel Business it is the most important thing which has to be managed. In this feature when a customer adds a review or rate your online travel website then it can be managed by the admin. Admin can run offers, refer and earn, play and win, cashback etc. to increase customer base.
- User Management: In User management system, Admin can manage all of their Online Travel Agent (B2B), B2C customer’s related queries like wallet top-up, password recovery and can make active or inactive as per their choice.
- Booking Management: In this management system, Admin can see all Travel Bookings and manage related queries like, refunding, tracking, status check etc.
- Bulk Email / SMS Management: Admin can send bulk emails to all his B2B Agents and B2C Customers at a time, which makes their Travel Portal More reliable and have up to date towards their agents and customers.
- Vouchers / Invoice Management: In this management system, Admin can generates the vouchers and Invoices for the Travel services like Flight Bookings, Hotel Booking, Bus and Car Bookings etc.
- Marketing Management: In marketing management, you will get complete data from your subscribers. By sending bulk E-mails or SMSs to all your subscribers you can increase your sales. You can also send promotional offers to your subscribers from here.
- Payment Gateway Management: In Payment Gateway Management, the admin can manage all of their payment gateways and can make them active or inactive, and can fix the particular convenience fees for making the payments on his website through that particular payment gateway.
- Sales / Performance Management: In sales management System, the admin can view and manage all of their income and expenses which are helpful for their business growth. This Process is Technology enabled and gives you the exact output.